PRIVACY POLICY

1. Information We Collect

Panthir AI ("we," "us," or "our") collects the following types of information:

• Account Information: Name, email address, law firm name, and billing information when you create an account.
• Call Data: Audio recordings of incoming calls, call transcripts generated by our AI system, caller phone numbers, call duration, and timestamps.
• SMS Data: Text message content, phone numbers, and timestamps for messages sent and received through the Service.
• Lead and Client Information: Information provided by callers and contacts during interactions, including names, contact details, and case-related information.
• Usage Data: How you interact with our dashboard, features used, and service configuration preferences.
• Waitlist Submissions: Email address and optional feedback provided through our waitlist form.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the AI receptionist service, including call answering, SMS handling, lead qualification, and conflict checking.
• Process and display call data, transcripts, and lead information in your real-time dashboard.
• Improve the accuracy and performance of our AI models and service quality.
• Communicate with you about your account, service updates, and support inquiries.
• Process billing and subscription management.
• Comply with legal obligations.

3. Third-Party Data Processors

To deliver our Service, we share certain data with third-party service providers who act as data processors on our behalf. These include providers of speech-to-text transcription, text-to-speech synthesis, telephony infrastructure, cloud computing, and data storage. These providers are contractually obligated to process your data only as instructed by us and to maintain appropriate security measures. We do not sell your data to any third party, and we do not use your data for advertising purposes.

4. SMS Privacy

When Panthir AI sends or receives SMS messages on behalf of a subscribing law firm:

• Message content and phone numbers are stored securely in the firm's isolated database environment.
• SMS data is processed through our telephony provider for message delivery only.
• You may opt out of receiving SMS messages at any time by replying STOP. Reply HELP for assistance.
• We do not share SMS content with any party other than the subscribing law firm and the telephony provider necessary for delivery.
• Message and data rates may apply.

5. Data Security

We take the security of your data seriously. Each law firm receives a dedicated, isolated database — your client data never touches another firm's environment. We employ encryption at rest and in transit, strict access controls, and regular security reviews. Our infrastructure is hosted on enterprise-grade cloud platforms with SOC 2 compliance. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your data.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Call recordings and transcripts are retained according to your subscription plan and configuration settings. Upon account termination, your data is available for export for thirty (30) days, after which it is permanently deleted from our systems, including all backups, within ninety (90) days. Certain data may be retained longer if required by law.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Correction: Request correction of inaccurate personal information.
• Portability: Request your data in a structured, commonly used format.
• Opt-Out: Opt out of the sale of personal information (we do not sell your data).

To exercise any of these rights, contact us at privacy@panthir.ai. We will respond within thirty (30) days.

8. Cookie Policy

Our marketing website uses cookies and similar technologies to analyze site traffic and usage patterns. We use a cookie consent banner to obtain your permission before setting non-essential cookies. Essential cookies required for site functionality do not require consent. You can manage your cookie preferences through the consent banner or your browser settings. For details on the specific cookies we use, see our cookie consent banner upon your first visit.

9. Children's Privacy

The Service is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with their information, please contact us at privacy@panthir.ai.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. If changes are significant, we will provide additional notice through email or a prominent notice on our Service. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@panthir.ai.